Shipping

Last updated 26 August 2026.

Where we deliver

We deliver right across the United States, including New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, Austin, Denver and Seattle, and to Alaska and Hawaii. Delivery times are the same wherever you are: 5 to 7 business days for candle kits and ear discs and 10 to 14 for the otoscope and the camera, once your order has been processed.

If we are late

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we have to ship within the time we state, or within 30 days if we state no time. If we cannot, we have to tell you, and you choose: wait for a revised date, or take a prompt refund. We would rather email you than have you find out from a tracking page.

What delivery costs

Delivery is free and tracked on every order, with no minimum spend. There is no threshold to reach and no charge to add, so the total in your basket is the total you pay.

Express delivery

Every order currently goes by the same tracked standard service.

The old WordPress checkout used to charge extra for a faster-sounding upgrade, and we have taken that down rather than keep charging for something we cannot describe. The carrier gives us no separate transit time for it and we are not going to invent one. When we can say it honestly it will come back.

How long it takes

Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving.

Tracking

Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then.

Once you have your tracking number you can follow the parcel on our order tracking page.

Separate parcels

For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you.

Questions before you order

If you need an order by a particular date, email us at theteam@earcandlehealth.com before you buy and we will tell you honestly whether it is achievable.