{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Delivery is free and tracked on every order with no minimum spend. Orders are processed in one to two business days; candle kits and ear discs arrive in 5 to 7 business days and the otoscope and the camera in 10 to 14.",
    "content": "Shipping Last updated 26 August 2026. Where we deliver We deliver right across the United States, including New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, Austin, Denver and Seattle, and to Alaska and Hawaii. Delivery times are the same wherever you are: 5 to 7 business days for candle kits and ear discs and 10 to 14 for the otoscope and the camera, once your order has been processed. If we are late Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we have to ship within the time we state, or within 30 days if we state no time. If we cannot, we have to tell you, and you choose: wait for a revised date, or take a prompt refund. We would rather email you than have you find out from a tracking page. What delivery costs Delivery is free and tracked on every order, with no minimum spend. There is no threshold to reach and no charge to add, so the total in your basket is the total you pay. Express delivery Every order currently goes by the same tracked standard service. The old WordPress checkout used to charge extra for a faster-sounding upgrade, and we have taken that down rather than keep charging for something we cannot describe. The carrier gives us no separate transit time for it and we are not going to invent one. When we can say it honestly it will come back. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@earcandlehealth.com before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://earcandlehealth.com/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "A 15 day change of mind window from delivery. Goods must come back in resaleable condition. Faulty, damaged or misdescribed goods are put right at our cost, and the implied warranties that arise under state law are unaffected and cannot be excluded.",
    "content": "Refunds & Returns Last updated 1 September 2026. This policy sets out your rights as a consumer buying from us in the United States. Changing your mind United States law gives no cooling-off period for an online purchase, so a change-of-mind return is something we choose to offer rather than something you are owed. We give you 15 days from the day your order arrives. That is separate from, and does not affect, your rights if something is wrong with the goods. Your 15 day change of mind window You can return anything we sell within 15 days of delivery, for any reason and without giving one. To start a return, email us at theteam@earcandlehealth.com with your order number before that period ends, then send the goods back once we confirm the return address. There is no restocking fee, no handling fee and no cancellation charge. If you cancel before your order has been dispatched, you get everything you paid back. Goods must come back in a resaleable condition. We refund the price you paid, including the standard delivery charge, within 14 days of receiving the goods back or of receiving proof that you have sent them. You pay the direct cost of returning the goods unless the item is faulty or we agree otherwise. Faulty, damaged or incorrect items This applies to everything we sell, and nothing above affects it. If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you. Goods sold in the United States carry implied warranties of merchantability and of fitness for a particular purpose under the Uniform Commercial Code as your state has adopted it, and nothing on this site waives them. Our own commitment on top of that is simple: if it is faulty, damaged or not what we described, you choose a replacement or a refund, we pay the return postage, and we do not deduct the processing charge. State consumer-protection statutes, such as California's Consumer Legal Remedies Act and section 349 of the New York General Business Law, apply in addition. Damaged in transit If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. Items missing or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, or arrives with something you did not order, that is on us to resolve and it costs you nothing. How to return something Email theteam@earcandlehealth.com with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it is credited to your order. We aim to process refunds within 24 to 48 hours of receiving the returned goods. Payment providers usually take a few further working days to show the money back on your statement. Cancelling before dispatch Any order can be cancelled free of charge before it is dispatched. Most orders are packed within 24 to 48 hours, so tell us as soon as you can. If something goes wrong If you are unhappy with how we have handled a return, email theteam@earcandlehealth.com with your order number and say so plainly. We will answer within one business day and tell you what we can do. Nothing on this page affects rights you have under your state's consumer-protection law, or your right to raise the matter with your card issuer or with PayPal.",
    "url": "https://earcandlehealth.com/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Ear Candles USA collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 26 August 2026. This Privacy Policy explains how Ear Candles USA (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit earcandlehealth.com or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@earcandlehealth.com or call +1 260 271 4540 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@earcandlehealth.com . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you can complain to the Federal Trade Commission at ftc.gov, or to the Attorney General of your own state. If you are a California resident, the California Consumer Privacy Act and the California Privacy Rights Act also give you a route to the California Privacy Protection Agency. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Ear Candles USA, a division of Caruso Consulting Co Ltd United States administration office: 90 Washington Valley Road, Suite 230, Bedminster, NJ 07921, United States Registered address: Suite 26, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Tax ID: 0765554000332 Email: theteam@earcandlehealth.com United States and Canada: +1 260 271 4540",
    "url": "https://earcandlehealth.com/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Ear Candles USA.",
    "content": "Terms & Conditions Last updated 26 August 2026. These Terms & Conditions govern your use of earcandlehealth.com and any purchase you make from Ear Candles USA (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Ear Candles USA name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur. Pricing All prices are shown in the United Statesn dollars. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from earcandlehealth.com . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@earcandlehealth.com or call +1 260 271 4540 , our team is happy to help. Contact Us Ear Candles USA, a division of Caruso Consulting Co Ltd United States administration office: 90 Washington Valley Road, Suite 230, Bedminster, NJ 07921, United States Registered address: Suite 26, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Tax ID: 0765554000332 Email: theteam@earcandlehealth.com United States and Canada: +1 260 271 4540",
    "url": "https://earcandlehealth.com/terms-and-conditions/"
  }
}