FREE DHL EXPRESS Tracked Shipping. No minimum order required)
FREE DHL FAST SHIPPING
We are committed to bringing our customers exceptional value and service.
As part of this commitment, we provide Free DHL Express Shipping of our Ear Candles from our warehouses in South East Asia, Thailand and the USA.
WE SHIP TO OVER 185 COUNTRIES
Our shipping distribution logistics are fine-tuned; therefore, we are able offer Free DHL Fast international shipping to almost anywhere you are located.
There are however some locations we are unable to ship to. If you happen to be from one of those rare countries, we will contact you after we receive your order. A full refund will be issued immediately should our shipping service not cover your country.
Due to the current COVID-19 pandemic, we do on occassion have to use an alternative shipping method other than DHL. Please be assured that this will be as efficient and timely as the DHL service.
CUSTOMS
We are not responsible for any custom fees once the items have shipped.
By purchasing our product, you consent that one or more packages may be shipped to you from an international warehouse and may have custom fees applicable when they arrive to your country.
We always declare the correct value of your purchase on the commercial invoice or customs declaration. It is very rare that you will be charged GST, US Tax or VAT on your purchase as they are not high value items. However, we cannot guarantee that no tax charges will be levied as it largely depends on the discretion of the receiving countries import duty policies.
UNDELIVERABLE ITEMS
Please ensure you provide the correct and complete shipping address, as items which we are unable to deliver to the address provided will be returned to sender and no refund will be given.
SPECIFIC DELIVERY INSTRUCTIONS
Should specific delivery instructions be required, please complete order notes (notes about your order eg. special notes for delivery) when filling in Billing Details at time of check out.
SHIPPING TIMES
Shipping time varies by location and product.
Local Holidays may also slightly extend shipping times.
Please note, due to the ongoing COVID-19 situation, shipping times may vary slightly and in very occasional circumstances, delays may occur due to increased volume of freight at certain airport hubs.
Ear Candle Health cannot be held responsible for any delays.
Ear Candles
- United States 5 – 7 Business days*
- Canada, Europe 5 -7 Business days*
- Australia, New Zealand 5 -7 Business days*
* Please allow 1-2 days to process your order. We ship Monday through Saturday.
Otoscopes
- United States 10 – 14 Business days*
- Canada, Europe 10 – 14 Business days*
- Australia, New Zealand 10 – 14 Business days*
- Max delivery time is 30 business days but usually much quicker*
- * Please allow 1-2 days to process your order. We ship Monday through Saturday.
Ear Cameras
- United States 10 – 14 Business days*
- Canada 10 – 14 Business days*
- Australia, New Zealand, Europe 10 – 14 Business days*
- Max delivery time is 30 business days but usually much quicker*
- * Please allow 1-2 days to process your order. We ship Monday through Saturday.
TRACKING INFORMATION
You will automatically receive an email with a tracking number once your order is shipped. If you do not receive your tracking number please contact us via one of the methods below or visit the “Track Your Parcel” Link here or on our Home page. Occasionally some Yahoo, Hotmail and Gmail accounts are unable to receive our emails. It is advisable to whitelist our email address or check your Junk / Spam folder.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and it will be our pleasure to assist you.
You can always reach our Customer Services Department at:
Tel: USA / Canada (+1) 260 271 4540
Tel: UK / Europe (+44) 161 818 6539
Email: info@earcandlehealth.com