Refunds & Returns Policy
Thank you for shopping at Ear Candles USA. If you are not 100% satisfied with your purchase, we are here to assist you.
Customer Support is available 24/7 at [email protected]
Our aim is to respond to all support emails within 12 hours.
Within 10 days of receiving the product, if the product is damaged, faulty or not in accordance with your order you should notify Ear Candles USA of your intent to return the product.
Otherwise you will waive any right to reject them.
All orders can be cancelled within 12 hours. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. All cancelled orders will incur a 5% admin / service and processing fee.
Refunded Item Fees
Should you request a refund, the amount refunded will exclude the original cost of processing and shipping incurred by Ear Candle Health USA.
A non-refundable US Dollar amount is:
- 40 Ear Candle Kit – $16
- 50 Ear Candle Kit – $18
- 100 Ear Candle Kit – $25
- 150 Ear Candle Kit – $30
- Otoscope – $9
- Camera – $9
You can return your product anytime within 10 days for an exchange or full refund (not including the original cost of processing and shipping) subject to the following conditions.
- Items must be shipped back to the Regional Office (please see address at bottom of this page ***)
- Must not be marked, scratched or damaged.
- Must be returned in the original packaging in original condition.
- All returned items will be thoroughly inspected.
- *** COVID-19 UPDATE – Due to the ongoing current situation we may ask you to ship back to our UK Office as the pandemic in the USA is escalating and we cannot guarantee that our USA Office will be staffed. We appreciate your understanding in this matter during this unprecedented time.
If a refund is agreed for whatever reason the following process will occur.
If buyer and seller have agreed that the buyer will return the item, the refund will only be processed once we receive the product back in the condition stated above.
If no return is required we will go ahead and process the refund.
- The refund will be processed within 2 business days
- The refund will be returned to the original payment source; i.e. Credit Card via Stripe Payment Gateway, or via Paypal.
Please ensure you provide the correct shipping address, as items which we are unable to deliver to the address provided will be returned to sender and no refund will be given.
If you have any questions about our returns and refunds policy, please contact us at [email protected]