Refunds & Returns Policy

Thank you for shopping at Ear Candles USA. If you are not 100% satisfied with your purchase, we are here to assist you. 

Customer Support 

Customer Support is available 24/7 at

Our aim is to respond to all support emails within 24 hours. 

Within 15 days of receiving the product, if the product is damaged, faulty or not in accordance with your order you should notify Ear Candles USA of your intent to return the product.

Otherwise you will waive any right to reject them.


Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. All cancelled orders will incur a 3% admin / service and processing fee.


Refunded Item Fees

Should you request a refund, the amount refunded will exclude the original cost of processing and shipping incurred by Ear Candles USA. 

A non-refundable dollar amount is: 

  • 20 Ear Candles – $6
  • 40 Ear Candles – $8
  • 50 Ear Candles – $10
  • 150 Ear Candles – $15
  • 170 Ear Candles – $20
  • Ear Discs – $2
  • Otoscope – $6
  • Camera – $6


You can return your product anytime within 15 days for an exchange or full refund (not including the original cost of processing and shipping) subject to the following conditions.


  • Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)
  • Must not be marked, scratched or damaged.
  • Must be returned in the original packaging in original condition.
  • All returned items will be thoroughly inspected.


Undelivered Items 

Please ensure you provide the correct shipping address, as items which we are unable to deliver to the address provided will be returned to sender and no refund given.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at